Frequently Asked Questions
Essential information regarding our industrial-luxe collections and services.
What is the standard shipping timeframe for domestic and international orders?
Orders are typically processed within 2-3 business days. Domestic shipping within the UK takes 1-3 days, while international express delivery generally arrives within 5-7 business days depending on customs clearance.
What is the return policy for A-COLD-WALL* garments?
We accept returns on unworn, unwashed items with all original tags and industrial packaging intact within 14 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How do I ensure I select the correct size?
Our garments often feature experimental silhouettes and technical proportions. We provide a detailed size guide on each product page, including specific measurements for chest, sleeve length, and total garment height.
What payment methods are accepted on the official webstore?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment solutions including PayPal, Apple Pay, and Klarna for flexible financing in select regions.
How should I care for my technical fabrics and hand-dyed pieces?
Due to the specialized nature of our materials, we recommend following the specific care label instructions. Most technical nylon and hand-finished garments should be cold washed or professionally dry cleaned to preserve the architectural integrity.
Are duties and taxes included in the checkout price?
For most international destinations, we offer DDP (Delivery Duty Paid) shipping, meaning all relevant import taxes and duties are calculated and included at checkout so there are no surprise charges upon delivery.